(HR) Management Skills

(HR) Management Skills
Starts from:Sun, April 23, 2017
Campus Location

دبي,دبي,دبي,United Arab Emirates

Course Description

 Human Resource (HR) Management Skills

Who Should Attend?


This program is designed for HR departments, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions.


Course Objectives

  • Ø To understand the different roles and responsibilities of Human Resource Managers
  • Ø To become conversant with resourcing and the recruitment and selection process, and to practice the skills required for effective interviewing
  • Ø To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
  • Ø To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
  • Ø To examine employee learning and development, in order to plan and implement learning and development activities
  • Ø To become familiar with the importance of effective policies and procedures for employees.



Program Contents:

  • Ø Human Resources Management
    > Investment In Human Capital
    > The Strategic Importance Of HR
    > The HR Audit
    > HR Reporting
  • Ø Planning & Organizing Effectively
    > The HR Business Plan
    > The Planning Process
  • Ø Recruitment & Selection
    > Analyzing The Recruitment & Selection Process
  • Ø Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
  • Ø Talent Management
  • Ø Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Relevant Questions
    > Active Listening
  • Ø The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    > The Interview & Selection Process
    > Interview Role-Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres


  • Ø Behavioural Styles
    > Recognizing Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Ø Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role-Plays
  • Ø Dealing With Disciplinary Issues
    > The Importance Of Policies & Procedures
    > Managing A Disciplinary Matter
    > Conducting A Disciplinary Interview
    > Deciding Upon & Implementing Disciplinary Action
    > Holding An Appeal
  • Ø Motivation And Employee Engagement
    > Theories On Motivation & Employee Engagement